Delhi Design Studio provides design, development and marketing services. This policy summarises when fees are refundable; the full rules are in our Terms & Conditions and your signed proposal.
1. 7-day delivery guarantee
For Shopify builds marked “7-day delivery”, if we do not deliver the store on day 7 you get a 100% refund of the fees paid to us.
- Day 1 starts once the scope is approved, the advance is paid, and product images, USPs, pricing and store access are received.
- The clock pauses for client delays (feedback over 24 hours, missing content) and third-party delays (Shopify, payment gateway, domain).
- Claim by email within 7 days of the missed date. Refunds are paid within 7–10 working days.
- Third-party costs are not refunded, and the guarantee applies only if all dues were paid on time.
2. Cancelling a project
- Before work starts: your advance is refunded, minus any third-party costs already incurred.
- After work starts: the advance is non-refundable and completed work is payable.
3. Monthly services
Monthly services (such as SEO, ads management or support) are billed in advance, as set out in your proposal.
4. What is never refundable
Third-party costs paid on your behalf — Shopify plans, domains, hosting, themes, apps, fonts and advertising spend — follow those providers’ own refund rules.
5. How to request a refund
Email contact@delhidesignstudio.co.in with your project name and invoice number. Approved refunds go back to the original payment method.
Contact
Delhi Design Studio, Plot no. 50, Sector 4, Ghaziabad, Uttar Pradesh, India
Email: contact@delhidesignstudio.co.in · Phone: +91 75036 52644, +91 99994 15757